Introduction

Uncovering Root Causes, Delivering Practical Solutions

I help small medical practices, businesses, and nonprofits improve both patient/customer experiences and the operations that support them. With a researcher's approach, I uncover root causes others might miss—whether it's where customers are coming from, why processes break down, or how teams can work more efficiently. I turn these insights into practical roadmaps, helping organizations prioritize what matters most and build systems that truly work.